Shipping policy

Shipping Policy

At Haven, we work with trusted fulfillment partners to deliver products directly to our customers.

Processing Time

  • Orders are typically processed within 1–3 business days.

Shipping Time

  • Standard shipping generally takes 5–15 business days depending on destination and product availability.

Order Tracking

  • Tracking information will be provided when available and sent to the email address used during checkout.

Shipping Costs

  • Shipping costs are calculated at checkout or displayed on the product page.

Delays

  • Delivery times may be affected by holidays, weather conditions, customs processing, or carrier delays.

Incorrect Addresses

  • Customers are responsible for providing accurate shipping information. Haven is not responsible for orders shipped to incorrectly entered addresses.

Lost or Damaged Packages

  • If your package arrives damaged or appears lost in transit, please contact us within 7 days of the expected delivery date.

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